UPDATE – please return to work – all staff who are normally rostered please attend work tomorrow (Wednesday February 25)

Dear Team Members,

More positive progress was made overnight and today in regards to bringing back our core operating systems. We are confident that by the end of the week we will be back online and gearing up for business as usual. While this situation has been a serious disruption for our team members and the business, we are confident we are through the worst of it.

As such, I would like to welcome those of you who are still on leave to return to work tomorrow. While you might not be able to perform your normal duties, we will direct you to assist other areas as required. For corporate and national staff in Altona, that may involve helping us run the manual PCV auction or assisting with data entry and the like.

In other news, today we launched a temporary online sales solution and will be holding a number of Simulcast and BidNow Salvage auctions over the next few days. We will also be commencing a number of Industrial BidNow sales for our Agriculture and Civil segments late this week.

We also held successful Brisbane and Moorebank PCV in-lane only auctions today and almost 400 cars will be offered at Altona at another in-lane only auction. It is great to see our sales back up and running and I wanted to say thanks to the multiple teams who have come together to make all this happen, right across the business and at all of our sites.

Thanks for your patience and we are looking forward to having everyone back on board tomorrow and ramping up our sales efforts.

Regards,

Charles

CEO – Inventory Solutions

Dear Team Members,

More positive progress was made overnight and today in regards to bringing back our core operating systems. We are confident that by the end of the week we will be back online and gearing up for business as usual. While this situation has been a serious disruption for our team members and the business, we are confident we are through the worst of it.

As such, I would like to welcome those of you who are still on leave to return to work tomorrow. While you might not be able to perform your normal duties, we will direct you to assist other areas as required. For corporate and national staff in Altona, that may involve helping us run the manual PCV auction or assisting with data entry and the like.

In other news, today we launched a temporary online sales solution and will be holding a number of Simulcast and BidNow Salvage auctions over the next few days. We will also be commencing a number of Industrial BidNow sales for our Agriculture and Civil segments late this week.

We also held successful Brisbane and Moorebank PCV in-lane only auctions today and almost 400 cars will be offered at Altona at another in-lane only auction. It is great to see our sales back up and running and I wanted to say thanks to the multiple teams who have come together to make all this happen, right across the business and at all of our sites.

Thanks for your patience and we are looking forward to having everyone back on board tomorrow and ramping up our sales efforts.

Regards,

Charles

CEO – Inventory Solutions

UPDATE – please return to work – all staff who are normally rostered please attend work tomorrow (Wednesday February 25)

Dear Team Members,

More positive progress was made overnight and today in regards to bringing back our core operating systems. We are confident that by the end of the week we will be back online and gearing up for business as usual. While this situation has been a serious disruption for our team members and the business, we are confident we are through the worst of it.

As such, I would like to welcome those of you who are still on leave to return to work tomorrow. While you might not be able to perform your normal duties, we will direct you to assist other areas as required. For corporate and national staff in Altona, that may involve helping us run the manual PCV auction or assisting with data entry and the like.

In other news, today we launched a temporary online sales solution and will be holding a number of Simulcast and BidNow Salvage auctions over the next few days. We will also be commencing a number of Industrial BidNow sales for our Agriculture and Civil segments late this week.

We also held successful Brisbane and Moorebank PCV in-lane only auctions today and almost 400 cars will be offered at Altona at another in-lane only auction. It is great to see our sales back up and running and I wanted to say thanks to the multiple teams who have come together to make all this happen, right across the business and at all of our sites.

Thanks for your patience and we are looking forward to having everyone back on board tomorrow and ramping up our sales efforts.

Regards,

Charles

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - UPDATE – no change to current situations – if you are not required at work today, do not come in tomorrow (Tuesday February 25)

Dear Team Members,

Our IT team and assembled technology experts worked 24/7 over the weekend and have made positive progress on our systems restoration. We are working towards a plan to be up and running later in the week and in the meantime the business is preparing for more physical sales this week and a number of digital sales.

In Australia, we will see in-lane only PCV auctions in Sydney, Brisbane, Melbourne and Perth as well as online sales open for Industrial, with both the Agricultural and Civil segments kicking off sales on a temporary digital channel. In New Zealand both Industrial and Salvage sales have been running through the regular TradeMe website channel and PCV auctions are in planning.

I am pleased to report the teams in Melbourne and Sydney held successful in-lane only Saturday auctions, conducting them using manual processes which required awesome team work to pull off. Combined we sold approximately 150 cars and proved the manual process works.

I know many of you will be concerned about the impact of this event on your annual leave balance. We will communicate to all team members in more detail once we have returned to normal business and please know that this will be a priority.

Thanks for your continued understanding and support. There is no doubt that once the systems are back, we have a massive job to do over the days and weeks ahead to clear stock and care for our customers. I am looking forward to seeing what we can all achieve under challenging conditions and I know we will look back and be proud of our efforts.

Regards,

Charles

CEO – Inventory Solutions

Dear Team Members,

Our IT team and assembled technology experts worked 24/7 over the weekend and have made positive progress on our systems restoration. We are working towards a plan to be up and running later in the week and in the meantime the business is preparing for more physical sales this week and a number of digital sales.

In Australia, we will see in-lane only PCV auctions in Sydney, Brisbane, Melbourne and Perth as well as online sales open for Industrial, with both the Agricultural and Civil segments kicking off sales on a temporary digital channel. In New Zealand both Industrial and Salvage sales have been running through the regular TradeMe website channel and PCV auctions are in planning.

I am pleased to report the teams in Melbourne and Sydney held successful in-lane only Saturday auctions, conducting them using manual processes which required awesome team work to pull off. Combined we sold approximately 150 cars and proved the manual process works.

I know many of you will be concerned about the impact of this event on your annual leave balance. We will communicate to all team members in more detail once we have returned to normal business and please know that this will be a priority.

Thanks for your continued understanding and support. There is no doubt that once the systems are back, we have a massive job to do over the days and weeks ahead to clear stock and care for our customers. I am looking forward to seeing what we can all achieve under challenging conditions and I know we will look back and be proud of our efforts.

Regards,

Charles

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - UPDATE – no change to current situations – if you are not required at work today, do not come in tomorrow (Tuesday February 25)

Dear Team Members,

Our IT team and assembled technology experts worked 24/7 over the weekend and have made positive progress on our systems restoration. We are working towards a plan to be up and running later in the week and in the meantime the business is preparing for more physical sales this week and a number of digital sales.

In Australia, we will see in-lane only PCV auctions in Sydney, Brisbane, Melbourne and Perth as well as online sales open for Industrial, with both the Agricultural and Civil segments kicking off sales on a temporary digital channel. In New Zealand both Industrial and Salvage sales have been running through the regular TradeMe website channel and PCV auctions are in planning.

I am pleased to report the teams in Melbourne and Sydney held successful in-lane only Saturday auctions, conducting them using manual processes which required awesome team work to pull off. Combined we sold approximately 150 cars and proved the manual process works.

I know many of you will be concerned about the impact of this event on your annual leave balance. We will communicate to all team members in more detail once we have returned to normal business and please know that this will be a priority.

Thanks for your continued understanding and support. There is no doubt that once the systems are back, we have a massive job to do over the days and weeks ahead to clear stock and care for our customers. I am looking forward to seeing what we can all achieve under challenging conditions and I know we will look back and be proud of our efforts.

Regards,

Charles

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - UPDATE – More staff returning to work tomorrow and Monday directed – please read below for site and department specific instructions

Dear Team Members,

***Melbourne and Sydney running in-lane only PCV auctions tomorrow and next week – Brisbane running in-lane only PCV auction on Tuesday – more staff returning to work tomorrow and Monday as directed – otherwise no requirement to attend work Monday – instructions for work on Tuesday will be issued on Monday***

Whilst our IT team and external consultants continue to work on bringing our systems back on line, we have also taken steps to resume physical auctions and prepare for digital sales using another technology option.

As such, please see below for details about returning to work on Monday (noting some staff working tomorrow as already advised):

Altona, Moorebank and Eagle Farm site based team members – return to work Monday
Other sites – as directed by GMs and Site Managers
Corporate/National – as directed by Managers

We are busy gearing up for physical auctions and digital sales across all verticals with the aim of holding more sales early to mid-next week. As we scale up our sales and operations, more staff will return to work across more locations and we will continue to make contact as we need you.

Our objective will be to restore normal services to hold these sales, however as a separate stream we are preparing a new digital platform to hold BidNow and Simulcast sales if required. Either way we are getting back up and running and starting to hold sales and get back to business for our customers.

I am pleased that many of our team members will be back at work tomorrow and Monday and I am looking forward to seeing you all back at some stage next week.

Thanks for your continued understanding and support.

Regards,

Charles

CEO – Inventory Solutions

Dear Team Members,

***Melbourne and Sydney running in-lane only PCV auctions tomorrow and next week – Brisbane running in-lane only PCV auction on Tuesday – more staff returning to work tomorrow and Monday as directed – otherwise no requirement to attend work Monday – instructions for work on Tuesday will be issued on Monday***

Whilst our IT team and external consultants continue to work on bringing our systems back on line, we have also taken steps to resume physical auctions and prepare for digital sales using another technology option.

As such, please see below for details about returning to work on Monday (noting some staff working tomorrow as already advised):

Altona, Moorebank and Eagle Farm site based team members – return to work Monday
Other sites – as directed by GMs and Site Managers
Corporate/National – as directed by Managers

We are busy gearing up for physical auctions and digital sales across all verticals with the aim of holding more sales early to mid-next week. As we scale up our sales and operations, more staff will return to work across more locations and we will continue to make contact as we need you.

Our objective will be to restore normal services to hold these sales, however as a separate stream we are preparing a new digital platform to hold BidNow and Simulcast sales if required. Either way we are getting back up and running and starting to hold sales and get back to business for our customers.

I am pleased that many of our team members will be back at work tomorrow and Monday and I am looking forward to seeing you all back at some stage next week.

Thanks for your continued understanding and support.

Regards,

Charles

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - UPDATE – More staff returning to work tomorrow and Monday directed – please read below for site and department specific instructions

Dear Team Members,

***Melbourne and Sydney running in-lane only PCV auctions tomorrow and next week – Brisbane running in-lane only PCV auction on Tuesday – more staff returning to work tomorrow and Monday as directed – otherwise no requirement to attend work Monday – instructions for work on Tuesday will be issued on Monday***

Whilst our IT team and external consultants continue to work on bringing our systems back on line, we have also taken steps to resume physical auctions and prepare for digital sales using another technology option.

As such, please see below for details about returning to work on Monday (noting some staff working tomorrow as already advised):

Altona, Moorebank and Eagle Farm site based team members – return to work Monday
Other sites – as directed by GMs and Site Managers
Corporate/National – as directed by Managers

We are busy gearing up for physical auctions and digital sales across all verticals with the aim of holding more sales early to mid-next week. As we scale up our sales and operations, more staff will return to work across more locations and we will continue to make contact as we need you.

Our objective will be to restore normal services to hold these sales, however as a separate stream we are preparing a new digital platform to hold BidNow and Simulcast sales if required. Either way we are getting back up and running and starting to hold sales and get back to business for our customers.

I am pleased that many of our team members will be back at work tomorrow and Monday and I am looking forward to seeing you all back at some stage next week.

Thanks for your continued understanding and support.

Regards,

Charles

CEO – Inventory Solutions

UPDATE – Some more staff returning to work tomorrow as directed – otherwise no requirement to attend work on Friday February 20

Dear Team Members,

***Friday auctions and sales cancelled – some more staff returning to work tomorrow as directed – otherwise no requirement to attend work tomorrow – instructions for work on Monday will be issued tomorrow***

We continue to make positive progress with our systems restoration. We are bringing up servers and networks in a carefully managed process, whilst moving as quickly as we can.

While we are hopeful that everyone can return to work on Monday and we can utilise our main systems, we are preparing for other eventualities. These include some ‘old-school’ manual PCV auctions on Saturday in Melbourne, Brisbane and Sydney and potentially some manual Salvage and Industrial auctions early to mid-next week. We also anticipate running some selected digital sales from Monday.

As such some staff will be contacted to return to work tomorrow or on Saturday, but unless you hear otherwise, you will not be required.

I also wanted to let those people who are on a weekly pay cycle, that pays are being processed and paid on time. We are using your last pay as a basis for the payment and will make any necessary adjustments once we have our payroll function back online.

I have said this a few times but I really do thank-you for your understanding. Clearly this issue has made a significant impact on our business and I want you to know we are devoting massive resources to resolve it, including Cox Auto US teams, globally recognised IT experts and local IT hardware and software vendors. We really are bringing to bear an expert and highly qualified panel of local and international staff, consultants and companies to get us back to normal business.

Please check back tomorrow afternoon for further instructions.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

Dear Team Members,

***Friday auctions and sales cancelled – some more staff returning to work tomorrow as directed – otherwise no requirement to attend work tomorrow – instructions for work on Monday will be issued tomorrow***

We continue to make positive progress with our systems restoration. We are bringing up servers and networks in a carefully managed process, whilst moving as quickly as we can.

While we are hopeful that everyone can return to work on Monday and we can utilise our main systems, we are preparing for other eventualities. These include some ‘old-school’ manual PCV auctions on Saturday in Melbourne, Brisbane and Sydney and potentially some manual Salvage and Industrial auctions early to mid-next week. We also anticipate running some selected digital sales from Monday.

As such some staff will be contacted to return to work tomorrow or on Saturday, but unless you hear otherwise, you will not be required.

I also wanted to let those people who are on a weekly pay cycle, that pays are being processed and paid on time. We are using your last pay as a basis for the payment and will make any necessary adjustments once we have our payroll function back online.

I have said this a few times but I really do thank-you for your understanding. Clearly this issue has made a significant impact on our business and I want you to know we are devoting massive resources to resolve it, including Cox Auto US teams, globally recognised IT experts and local IT hardware and software vendors. We really are bringing to bear an expert and highly qualified panel of local and international staff, consultants and companies to get us back to normal business.

Please check back tomorrow afternoon for further instructions.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

UPDATE – Some more staff returning to work tomorrow as directed – otherwise no requirement to attend work on Friday February 20

Dear Team Members,

***Friday auctions and sales cancelled – some more staff returning to work tomorrow as directed – otherwise no requirement to attend work tomorrow – instructions for work on Monday will be issued tomorrow***

We continue to make positive progress with our systems restoration. We are bringing up servers and networks in a carefully managed process, whilst moving as quickly as we can.

While we are hopeful that everyone can return to work on Monday and we can utilise our main systems, we are preparing for other eventualities. These include some ‘old-school’ manual PCV auctions on Saturday in Melbourne, Brisbane and Sydney and potentially some manual Salvage and Industrial auctions early to mid-next week. We also anticipate running some selected digital sales from Monday.

As such some staff will be contacted to return to work tomorrow or on Saturday, but unless you hear otherwise, you will not be required.

I also wanted to let those people who are on a weekly pay cycle, that pays are being processed and paid on time. We are using your last pay as a basis for the payment and will make any necessary adjustments once we have our payroll function back online.

I have said this a few times but I really do thank-you for your understanding. Clearly this issue has made a significant impact on our business and I want you to know we are devoting massive resources to resolve it, including Cox Auto US teams, globally recognised IT experts and local IT hardware and software vendors. We really are bringing to bear an expert and highly qualified panel of local and international staff, consultants and companies to get us back to normal business.

Please check back tomorrow afternoon for further instructions.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – UPDATE – No requirement to attend work on Thursday February 20

Dear Team Members,

***Thursday auctions cancelled – no requirement to attend work tomorrow unless you are instructed otherwise – company covering Thursday’s leave – instructions for work on Friday will be issued tomorrow***

Overnight we have made positive progress with our systems restoration. While we have made substantial headway, we still have lots of work to do in order to bring our core operating systems back online. Without these systems functioning, we are not in a position to ask you to return to work tomorrow, so there is no requirement to attend work on Thursday.

We anticipate we will ask everyone to return to work on Friday, however please check back tomorrow for further instructions. Our focus for work on Friday will be preparing for Saturday auctions, opening BidNow sales and of course clearing the backlog of work and ramping up for the following week.

We thank everyone for their continued understanding and I wanted to let you know the company will be covering Thursday’s annual leave day on behalf of employees. Exact details will be advised, but we will be providing you with a day in lieu to be taken in 2020, as agreed with your manager. Should Friday also be a non-work day, an additional day in lieu will be provided.

As previously advised, we currently have no evidence that any of our data has been compromised. We believe the deliberate malware (malicious software) was designed to restrict access to our IT systems and interrupt our normal business operations.

On behalf of the CAA Board of Management and the Inventory Solutions ELT, I wanted to thank you for your support as we respond to this critical issue.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

Dear Team Members,

***Thursday auctions cancelled – no requirement to attend work tomorrow unless you are instructed otherwise – company covering Thursday’s leave – instructions for work on Friday will be issued tomorrow***

Overnight we have made positive progress with our systems restoration. While we have made substantial headway, we still have lots of work to do in order to bring our core operating systems back online. Without these systems functioning, we are not in a position to ask you to return to work tomorrow, so there is no requirement to attend work on Thursday.

We anticipate we will ask everyone to return to work on Friday, however please check back tomorrow for further instructions. Our focus for work on Friday will be preparing for Saturday auctions, opening BidNow sales and of course clearing the backlog of work and ramping up for the following week.

We thank everyone for their continued understanding and I wanted to let you know the company will be covering Thursday’s annual leave day on behalf of employees. Exact details will be advised, but we will be providing you with a day in lieu to be taken in 2020, as agreed with your manager. Should Friday also be a non-work day, an additional day in lieu will be provided.

As previously advised, we currently have no evidence that any of our data has been compromised. We believe the deliberate malware (malicious software) was designed to restrict access to our IT systems and interrupt our normal business operations.

On behalf of the CAA Board of Management and the Inventory Solutions ELT, I wanted to thank you for your support as we respond to this critical issue.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – UPDATE – No requirement to attend work on Thursday February 20

Dear Team Members,

***Thursday auctions cancelled – no requirement to attend work tomorrow unless you are instructed otherwise – company covering Thursday’s leave – instructions for work on Friday will be issued tomorrow***

Overnight we have made positive progress with our systems restoration. While we have made substantial headway, we still have lots of work to do in order to bring our core operating systems back online. Without these systems functioning, we are not in a position to ask you to return to work tomorrow, so there is no requirement to attend work on Thursday.

We anticipate we will ask everyone to return to work on Friday, however please check back tomorrow for further instructions. Our focus for work on Friday will be preparing for Saturday auctions, opening BidNow sales and of course clearing the backlog of work and ramping up for the following week.

We thank everyone for their continued understanding and I wanted to let you know the company will be covering Thursday’s annual leave day on behalf of employees. Exact details will be advised, but we will be providing you with a day in lieu to be taken in 2020, as agreed with your manager. Should Friday also be a non-work day, an additional day in lieu will be provided.

As previously advised, we currently have no evidence that any of our data has been compromised. We believe the deliberate malware (malicious software) was designed to restrict access to our IT systems and interrupt our normal business operations.

On behalf of the CAA Board of Management and the Inventory Solutions ELT, I wanted to thank you for your support as we respond to this critical issue.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – UPDATE – Thursday auctions also cancelled and incident details below

Dear Team Members,

***Thursday auctions also cancelled in addition to Wednesday – no requirement to attend work tomorrow unless you are instructed otherwise – continuation of annual or unpaid leave for Wednesday – instructions for work on Thursday will be issued tomorrow***

Unfortunately, we are continuing to experience technical issues with our technology systems and networks, which we can now confirm is a cyber-incident related to a third party.

As a result, we still have restricted access to some of our computer systems and the information contained within. Since first becoming aware of this IT security incident, we have been working closely with external professional IT security advisors and our IT teams in the US to help facilitate a restoration of services as soon as possible. Due to security protocols we were not in an immediate position to disclose the nature of the issue with you or our customers.

As per our earlier note, we are making headway in restoring our systems and we believe they are all intact and we should be operational by the end of the week. However as our systems are still not fully available, we have taken the decision to reschedule any auctions and sales events which were planned to occur or open on Wednesday (February 19) and Thursday (February 20).

We currently have no evidence that any data has been compromised. Indications are that the third party only accessed our system to restrict access, but this is something that we will review closely as we investigate the incident.

We will provide a further update as soon as there is more information available. We will also provide an update tomorrow re work attendance on Thursday. On behalf of the CAA Board of Management and the Inventory Solutions ELT, I wanted to thank you for your support as we respond to this critical issue.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

Dear Team Members,

***Thursday auctions also cancelled in addition to Wednesday – no requirement to attend work tomorrow unless you are instructed otherwise – continuation of annual or unpaid leave for Wednesday – instructions for work on Thursday will be issued tomorrow***

Unfortunately, we are continuing to experience technical issues with our technology systems and networks, which we can now confirm is a cyber-incident related to a third party.

As a result, we still have restricted access to some of our computer systems and the information contained within. Since first becoming aware of this IT security incident, we have been working closely with external professional IT security advisors and our IT teams in the US to help facilitate a restoration of services as soon as possible. Due to security protocols we were not in an immediate position to disclose the nature of the issue with you or our customers.

As per our earlier note, we are making headway in restoring our systems and we believe they are all intact and we should be operational by the end of the week. However as our systems are still not fully available, we have taken the decision to reschedule any auctions and sales events which were planned to occur or open on Wednesday (February 19) and Thursday (February 20).

We currently have no evidence that any data has been compromised. Indications are that the third party only accessed our system to restrict access, but this is something that we will review closely as we investigate the incident.

We will provide a further update as soon as there is more information available. We will also provide an update tomorrow re work attendance on Thursday. On behalf of the CAA Board of Management and the Inventory Solutions ELT, I wanted to thank you for your support as we respond to this critical issue.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – UPDATE – Thursday auctions also cancelled and incident details below

Dear Team Members,

***Thursday auctions also cancelled in addition to Wednesday – no requirement to attend work tomorrow unless you are instructed otherwise – continuation of annual or unpaid leave for Wednesday – instructions for work on Thursday will be issued tomorrow***

Unfortunately, we are continuing to experience technical issues with our technology systems and networks, which we can now confirm is a cyber-incident related to a third party.

As a result, we still have restricted access to some of our computer systems and the information contained within. Since first becoming aware of this IT security incident, we have been working closely with external professional IT security advisors and our IT teams in the US to help facilitate a restoration of services as soon as possible. Due to security protocols we were not in an immediate position to disclose the nature of the issue with you or our customers.

As per our earlier note, we are making headway in restoring our systems and we believe they are all intact and we should be operational by the end of the week. However as our systems are still not fully available, we have taken the decision to reschedule any auctions and sales events which were planned to occur or open on Wednesday (February 19) and Thursday (February 20).

We currently have no evidence that any data has been compromised. Indications are that the third party only accessed our system to restrict access, but this is something that we will review closely as we investigate the incident.

We will provide a further update as soon as there is more information available. We will also provide an update tomorrow re work attendance on Thursday. On behalf of the CAA Board of Management and the Inventory Solutions ELT, I wanted to thank you for your support as we respond to this critical issue.

Kind regards,

Charles Cumming

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – Wednesday auctions cancelled and no requirement to attend work tomorrow

Dear Team Members,

***Wednesday auctions and sales events cancelled – no requirement to attend work tomorrow unless you are instructed otherwise – continuation of annual or unpaid leave for Wednesday***

We are still experiencing issues with our IT systems and networks, which are preventing us from operating as normal. While there have been positive developments overnight and we are on the road to recovery, we will not be in a position to return to normal operations tomorrow.

At this stage we expect you will be able to return to work on Thursday and we will provide another update this afternoon.

Thanks again for your continued patience and we are devoting all of our resources, including global IT consultants and the IT team in the USA, to resolve this issue.

Please help share this message which is also accessible on our staff web page site.

We will update customers later today in regards to Wednesday’s cancellations.

Thank-you once again.

Regards,

Charles Cumming

CEO – Inventory Solutions

Dear Team Members,

***Wednesday auctions and sales events cancelled – no requirement to attend work tomorrow unless you are instructed otherwise – continuation of annual or unpaid leave for Wednesday***

We are still experiencing issues with our IT systems and networks, which are preventing us from operating as normal. While there have been positive developments overnight and we are on the road to recovery, we will not be in a position to return to normal operations tomorrow.

At this stage we expect you will be able to return to work on Thursday and we will provide another update this afternoon.

Thanks again for your continued patience and we are devoting all of our resources, including global IT consultants and the IT team in the USA, to resolve this issue.

Please help share this message which is also accessible on our staff web page site.

We will update customers later today in regards to Wednesday’s cancellations.

Thank-you once again.

Regards,

Charles Cumming

CEO – Inventory Solutions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – Wednesday auctions cancelled and no requirement to attend work tomorrow

Dear Team Members,

***Wednesday auctions and sales events cancelled – no requirement to attend work tomorrow unless you are instructed otherwise – continuation of annual or unpaid leave for Wednesday***

We are still experiencing issues with our IT systems and networks, which are preventing us from operating as normal. While there have been positive developments overnight and we are on the road to recovery, we will not be in a position to return to normal operations tomorrow.

At this stage we expect you will be able to return to work on Thursday and we will provide another update this afternoon.

Thanks again for your continued patience and we are devoting all of our resources, including global IT consultants and the IT team in the USA, to resolve this issue.

Please help share this message which is also accessible on our staff web page site.

We will update customers later today in regards to Wednesday’s cancellations.

Thank-you once again.

Regards,

Charles Cumming

CEO – Inventory Solutions

Important announcement – Tuesday auctions cancelled and no requirement to attend work tomorrow

Dear Team Members,

***Tuesday auctions and sales events cancelled – no requirement to attend work tomorrow unless you are instructed otherwise***

As we communicated yesterday, unfortunately our IT systems are still currently down as we continue to experience technical issues with our technology systems and networks.

Our IT team have been working around the clock over the last few days to restore access to our systems, with the help and support of Cox Automotive US technology teams and specialised external consultants.

We have created this webpage where we will post regular updates on the situation as it unfolds. Please bookmark this site and check there in the first instance for more information. We will also continue to post messages in the Facebook Group.

Every effort is being made to return our services as quickly as possible and we appreciate your support and understanding. We also appreciate your cooperation in sharing the message yesterday as most team members were successfully alerted to the fact they did not need to attend work today.

We also communicated with our customers yesterday via our marketing database and e-flyer system, which is unaffected as it operates on a standalone platform. We will update them via email again later today and Account Executives and Managers are using Esendex to text regular customers about cancelled sales.

Our plan is to provide another update tomorrow morning in regards to what will happen on Wednesday, so please check back tomorrow and please help share this message with your colleagues.

Thank-you once again.

Regards,

Charles Cumming

CEO – Inventory Solutions

Dear Team Members,

***Tuesday auctions and sales events cancelled – no requirement to attend work tomorrow unless you are instructed otherwise***

As we communicated yesterday, unfortunately our IT systems are still currently down as we continue to experience technical issues with our technology systems and networks.

Our IT team have been working around the clock over the last few days to restore access to our systems, with the help and support of Cox Automotive US technology teams and specialised external consultants.

We have created this webpage where we will post regular updates on the situation as it unfolds. Please bookmark this site and check there in the first instance for more information. We will also continue to post messages in the Facebook Group.

Every effort is being made to return our services as quickly as possible and we appreciate your support and understanding. We also appreciate your cooperation in sharing the message yesterday as most team members were successfully alerted to the fact they did not need to attend work today.

We also communicated with our customers yesterday via our marketing database and e-flyer system, which is unaffected as it operates on a standalone platform. We will update them via email again later today and Account Executives and Managers are using Esendex to text regular customers about cancelled sales.

Our plan is to provide another update tomorrow morning in regards to what will happen on Wednesday, so please check back tomorrow and please help share this message with your colleagues.

Thank-you once again.

Regards,

Charles Cumming

CEO – Inventory Solutions

Important announcement – Tuesday auctions cancelled and no requirement to attend work tomorrow

Dear Team Members,

***Tuesday auctions and sales events cancelled – no requirement to attend work tomorrow unless you are instructed otherwise***

As we communicated yesterday, unfortunately our IT systems are still currently down as we continue to experience technical issues with our technology systems and networks.

Our IT team have been working around the clock over the last few days to restore access to our systems, with the help and support of Cox Automotive US technology teams and specialised external consultants.

We have created this webpage where we will post regular updates on the situation as it unfolds. Please bookmark this site and check there in the first instance for more information. We will also continue to post messages in the Facebook Group.

Every effort is being made to return our services as quickly as possible and we appreciate your support and understanding. We also appreciate your cooperation in sharing the message yesterday as most team members were successfully alerted to the fact they did not need to attend work today.

We also communicated with our customers yesterday via our marketing database and e-flyer system, which is unaffected as it operates on a standalone platform. We will update them via email again later today and Account Executives and Managers are using Esendex to text regular customers about cancelled sales.

Our plan is to provide another update tomorrow morning in regards to what will happen on Wednesday, so please check back tomorrow and please help share this message with your colleagues.

Thank-you once again.

Regards,

Charles Cumming

CEO – Inventory Solutions

Important announcement - Sunday February 16

Dear Team Members,

Due to circumstances beyond our control, we are experiencing an undetermined system outage, which is currently affecting access to our IT systems and networks. The IT team has been working on this issue over the weekend and are still looking into the cause and working towards a solution.

Please be assured that we are dedicating significant resources to address this issue and to return access to our IT systems and networks as soon as possible.

As a result of this issue, the Inventory Solutions ELT have made the decision to ask staff NOT to come to work tomorrow (Monday Feb 17), unless you are contacted by your manager or supervisor. We will need some management, customer service, operational and reception staff on hand, however unless you are instructed otherwise, please do not come into work.

As the issue is affecting access to email, we are using multiple channels to reach our team members. . Managers and Supervisors can you please reach out to your teams with this message. Can everyone please help us spread this message and circulate it within any WhatsApp or group text chats you may have in place with your colleagues. Please also check via text with your colleagues if they have been reached, as we want to ensure we reach all of our staff.

For updates, please check the Cox Automotive AU/NZ staff Facebook page and also please check this website which will have the latest details and work instructions as we will be using this as our main communication channel until our emails are back up and running.

Thank-you for your understanding and patience as we focus on resolving this issue and please direct any questions you may have to your manager or supervisor. If you cannot contact them and have urgent questions, then please email Matt McAuley at matmc@live.com.au.

Regards,

Charles Cumming

CEO – Inventory Solutions

Dear Team Members,

Due to circumstances beyond our control, we are experiencing an undetermined system outage, which is currently affecting access to our IT systems and networks. The IT team has been working on this issue over the weekend and are still looking into the cause and working towards a solution.

Please be assured that we are dedicating significant resources to address this issue and to return access to our IT systems and networks as soon as possible.

As a result of this issue, the Inventory Solutions ELT have made the decision to ask staff NOT to come to work tomorrow (Monday Feb 17), unless you are contacted by your manager or supervisor. We will need some management, customer service, operational and reception staff on hand, however unless you are instructed otherwise, please do not come into work.

As the issue is affecting access to email, we are using multiple channels to reach our team members. . Managers and Supervisors can you please reach out to your teams with this message. Can everyone please help us spread this message and circulate it within any WhatsApp or group text chats you may have in place with your colleagues. Please also check via text with your colleagues if they have been reached, as we want to ensure we reach all of our staff.

For updates, please check the Cox Automotive AU/NZ staff Facebook page and also please check this website which will have the latest details and work instructions as we will be using this as our main communication channel until our emails are back up and running.

Thank-you for your understanding and patience as we focus on resolving this issue and please direct any questions you may have to your manager or supervisor. If you cannot contact them and have urgent questions, then please email Matt McAuley at matmc@live.com.au.

Regards,

Charles Cumming

CEO – Inventory Solutions

Important announcement - Sunday February 16

Dear Team Members,

Due to circumstances beyond our control, we are experiencing an undetermined system outage, which is currently affecting access to our IT systems and networks. The IT team has been working on this issue over the weekend and are still looking into the cause and working towards a solution.

Please be assured that we are dedicating significant resources to address this issue and to return access to our IT systems and networks as soon as possible.

As a result of this issue, the Inventory Solutions ELT have made the decision to ask staff NOT to come to work tomorrow (Monday Feb 17), unless you are contacted by your manager or supervisor. We will need some management, customer service, operational and reception staff on hand, however unless you are instructed otherwise, please do not come into work.

As the issue is affecting access to email, we are using multiple channels to reach our team members. . Managers and Supervisors can you please reach out to your teams with this message. Can everyone please help us spread this message and circulate it within any WhatsApp or group text chats you may have in place with your colleagues. Please also check via text with your colleagues if they have been reached, as we want to ensure we reach all of our staff.

For updates, please check the Cox Automotive AU/NZ staff Facebook page and also please check this website which will have the latest details and work instructions as we will be using this as our main communication channel until our emails are back up and running.

Thank-you for your understanding and patience as we focus on resolving this issue and please direct any questions you may have to your manager or supervisor. If you cannot contact them and have urgent questions, then please email Matt McAuley at matmc@live.com.au.

Regards,

Charles Cumming

CEO – Inventory Solutions

UPDATE – please return to work – all staff who are normally rostered please attend work tomorrow (Wednesday February 25)

UPDATE – please return to work – all staff who are normally rostered please attend work tomorrow (Wednesday February 25)

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - UPDATE – no change to current situations – if you are not required at work today, do not come in tomorrow (Tuesday February 25)

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - UPDATE – no change to current situations – if you are not required at work today, do not come in tomorrow (Tuesday February 25)

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - UPDATE – More staff returning to work tomorrow and Monday directed – please read below for site and department specific instructions

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - UPDATE – More staff returning to work tomorrow and Monday directed – please read below for site and department specific instructions

UPDATE – Some more staff returning to work tomorrow as directed – otherwise no requirement to attend work on Friday February 20

UPDATE – Some more staff returning to work tomorrow as directed – otherwise no requirement to attend work on Friday February 20

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – UPDATE – No requirement to attend work on Thursday February 20

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – UPDATE – No requirement to attend work on Thursday February 20

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – UPDATE – Thursday auctions also cancelled and incident details below

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – UPDATE – Thursday auctions also cancelled and incident details below

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – Wednesday auctions cancelled and no requirement to attend work tomorrow

INVENTORY SOLUTIONS TEAM MEMBERS ONLY - Important announcement – Wednesday auctions cancelled and no requirement to attend work tomorrow

Important announcement – Tuesday auctions cancelled and no requirement to attend work tomorrow

Important announcement – Tuesday auctions cancelled and no requirement to attend work tomorrow

Important announcement - Sunday February 16

Important announcement - Sunday February 16

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